Michel Dupont

President, POPSCOM
  • Canada

Recent Comments

Comment on AI and Government
Apr 17, 2018

Costly E Solutions

I totally agree.  In my field of expertise companies and governments are spending big bucks on document management software. Yes they can probably find their documents and information faster and better. But their documents are still difficult to read and to understand. At the end of the day, employees still have to ask for additional clarifications slowing down business processes. That is very costly.

Automation Failure Example

We have a very good example of automation failure in Canada with the Phoenix project. The Phoenix pay system is a payroll processing system for Canadian federal government employees, run by Public Services and Procurement Canada. After coming online in early 2016, Phoenix has been mired in problems with underpayments, over-payments, and non-payments.

Working Solution Recognized by the OECD

There are some solutions that have been working very well for many years and recognized by the OECD. One of them is from ALPHINAT: https://www.alphinat.com/en/contact/

Alphinat received:
  1. the IBM Top Star award for best e-government solution among entries from 189 countries; and
  2. was recognized by the OECD as a best practice in its «E-government for better government» report.

Michel Dupont, CD, BAA, (Capitain retired)
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